Refund Policy
Short version, with the limit stated as loudly as the promise: 14 days from your first charge on a subscription, and 14 days from purchase on EVA FOREVER. Renewals after that first charge are not refundable, but you can cancel at any time and keep access until the period you paid for runs out.
1. Subscriptions: DAILY, DOUBLE and NONSTOP
1.1 Your first charge
If EVA is not for you, ask for a refund within 14 days of your first charge and you get the full amount back. You do not have to explain yourself, fill in a form or answer a survey.
Write to support@evaedit.com from the email address you used at checkout.
1.2 Renewals
Charges after that first one are not refundable. A renewal is a month you chose to keep by not cancelling, and it is billed for a service that was available to you the whole time.
This is why cancelling is deliberately easy. There is a cancel link in every receipt Paddle emails you, it takes two clicks, and there is no retention conversation. Cancel before your renewal date and you are not charged again.
1.3 If you cancel
Cancelling stops the next charge. It does not cut off the period you already paid for, so you keep working until that period ends.
2. EVA FOREVER
EVA FOREVER can be refunded within 14 days of purchase. After the refund the licence is revoked, which is the same trade as any other refund: the money comes back and the product goes back.
3. How to ask
- Email support@evaedit.com from the address you bought with.
- Say which plan you are on. You do not need the order number, but it speeds things up if you have the receipt.
- We reply within two business days and submit the refund through Paddle.
Paddle processes the money back to the original payment method. How quickly it appears depends on your bank or card issuer, and is usually a few business days after it is issued.
4. What happens to your licence
When a refund is issued, the licence tied to that payment is revoked and EVA stops working on the computers where it was activated. Files you already exported remain yours and are unaffected.
5. Chargebacks
If something looks wrong on your statement, please email us before opening a dispute with your bank. It is almost always faster, and if a refund is due we will issue it.
A chargeback filed instead of contacting us will suspend the licence while the dispute is open, and revoke it if the dispute is finally decided against us.
6. Paddle and your statutory rights
Your purchase is sold by Paddle.com Market Ltd as merchant of record, and the Paddle Buyer Terms and Paddle Refund Policy govern the transaction. Nothing on this page reduces the rights those documents give you, and nothing on this page removes any right you have under the consumer law that applies where you live, including any statutory right of withdrawal.
Where this policy is more generous than the minimum, the more generous term applies. Where it would ever be less generous than a right you hold by law, that right wins.
7. Contact
JESSICA PAIS SOARES
Rua Aracaju, 58, Vila Terezinha, São José dos Campos, SP, 12209-695, Brazil
support@evaedit.com